ACCEPTED PAYMENT METHODS

All payments are processed in Malaysian Ringgit (MYR).

We accept FPX Online Banking, credit and debit cards, selected e-wallets, and bank transfers for orders within Malaysia. Available payment methods will be displayed at checkout.

Online payments are processed through SenangPay. Orders will only be confirmed after payment has been successfully received and verified.


PAYMENT VIA SENANGPAY

Online payments are processed securely through SenangPay. After selecting SenangPay at checkout, you will be redirected to the payment page to complete your transaction.

Please remain on the payment page until the payment result is displayed. Avoid closing the page, refreshing it or returning to the previous page while your payment is being processed, as this may interrupt the transaction.

Once your payment has been processed successfully, you will normally be redirected back to littletickle.co. A transaction confirmation email will be sent to the email address provided during payment.

If you are not redirected, do not receive the confirmation email or are unsure whether your payment was successful, please do not attempt another payment immediately. Contact our customer service team with your order number and any available transaction details so that we can verify the payment and help prevent duplicate charges.


BANK TRANSFER DETAILS

Bank transfer is available for orders within Malaysia. Please transfer the exact order amount to the following bank account:

  • Bank Name: PUBLIC BANK BERHAD
  • Account Name: LITTLETICKLE BOUTIQUE
  • Account Number: 382 1706 614

Please include your order number as the payment reference whenever possible.

After completing the bank transfer, please upload your payment proof and provide the Reference ID on the Order Completion page.

If you have a registered account, you may also log in to My Account, open the relevant order and upload your payment proof from the order details page.

If you have closed the Order Completion page and are unable to access the upload section, please contact our customer service team for assistance.

Your payment must be completed and the payment proof must be submitted within 24 hours of receiving your order confirmation email. Please allow 1–2 working days for payment verification. Your order will remain pending while the submitted payment proof is being verified.

For your security, please only use the bank details displayed on littletickle.co or in an official LITTLETICKLE order confirmation email.


24-HOUR PAYMENT TIMEFRAME

Please complete your bank transfer and submit the payment proof within 24 hours of receiving your order confirmation email.

Orders for which payment proof has not been submitted within 24 hours may be released, and the reserved items may be made available to other customers.

Payments and payment proof submitted within the 24-hour timeframe will remain pending while verification is in progress.


RELEASED ORDERS

Once an unpaid order has been released, the reserved items will be returned to our available inventory and stock availability can no longer be guaranteed.

If the items are still available, you are welcome to place a new order. Product prices, promotions and availability will be based on the information displayed at the time the new order is placed.


PAYMENT MADE AFTER ORDER RELEASE

If you completed your payment after your order was released, please contact us as soon as possible, preferably within 3 working days. Please provide your order number and payment proof.

Our team will verify the payment and assist you based on the item’s availability and our Exchange & Return Policy.

If the item is no longer available, reimbursement will be arranged in accordance with the Refund Method stated below.

Please do not make another payment for the released order while verification is in progress.


REFUND METHOD

Refund eligibility and refund method depend on the reason for cancellation or return.

Eligible customer-requested returns will be refunded in the form of store credit, subject to our Exchange & Return Policy.

If LITTLETICKLE cancels an order due to stock unavailability, or if a customer receives an incorrect or confirmed defective item, the customer may choose either a refund to the original payment method or store credit, subject to our Exchange & Return Policy.

Any store credit issued does not expire and remains valid until fully redeemed.


UNPAID ORDER POLICY

To keep stock availability fair for all customers, we may temporarily restrict access to bank transfer or item reservation for accounts with repeated unpaid orders.

If you believe your order was released by mistake, please contact our customer service team for assistance.


NEED HELP?

If you need assistance with your order or payment, please contact our customer service team through one of the following channels:

Customer Service Hours
Monday–Friday, 10:00 AM–6:00 PM
Excluding public holidays

To help us assist you more efficiently, please provide your name, order number and a brief description of the issue.

For payment-related enquiries, please also include the payment date, payment method and either the payment proof or any available transaction details.

Please allow 1–2 working days for our team to respond. Messages received outside our customer service hours will be attended to on the next working day.

For your security, please never share your online banking password, PIN, OTP or complete card details with anyone, including our customer service team.